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This package allows users to benefit from the connected services Lexus Link+ app offers. 

Lexus provides standard Connected Services with a trial period that begins from the vehicle's warranty date. To start using connectivity, users must download the Lexus Link+ app and accept the Terms of Use, acknowledge the Privacy Notice, and activate Standard Services.

The package includes:

 

  • Driving Analytics, Hybrid Coaching, and EV Coaching
  • Fuel level
  • Find My Car locate a parked vehicle on a map)
  • Warning lights (in-app alert and push notifications)
  • Service & Maintenance (Online Service Booking slider)
  • Vehicle Status
  • Rear Seat Reminder notification
  • EV Battery management
  • Lexus Home Charge 
  • Automatic Crash Notification (ONLY for countries that have launched this feature)

This package is available to users with vehicles capable of remote features and has a trial period starting from the warranty date or upon payment. Users can benefit from this package only after activating standard services. The remote services that the Lexus Link+ app currently offers are:

 

  • Door lock/unlock
  • Hazard lights
  • Advanced controls
  • Basic or Full climate control

Smart Services allows Lexus Smart Connect users to enhance their in-car experience using Voice Agent features. Upon subscription, users can access:

 

  • Voice Agent is an in-vehicle voice assistant that is activated by saying “Hey Lexus”.

The Smart Digital Key allows you to use your smartphone to lock, unlock & start your vehicle. Simply touch the door handle or use the app to open or close your car. You can also remotely share your Smart Digital Key with up to four additional users, for convenient car sharing.

You can consult through the Lexus Link+ app records of your driving style / behaviour based on geolocation data, gyro- and G-sensors, mileage, fuel/ consumption data. Those records will be made available per trip. In the Driving Analytics you can see events such as, for example, hard braking, hard acceleration and constant speed with their time and location

This service will you allow to consult through the Lexus Link+ app records of your hybrid drive performance based on key hybrid indicators (EV time and hybrid driver score).

 

Those records will be made available per trip. Each trip is mapped highlighting your EV drive as well as behaviour events (acceleration, braking and constant speed) which are linked to a contextualized coaching to help you to reduce your fuel consumption. You can also access your aggregated data and easily track the evolution of your hybrid drive performance over time.

Learn how to get the most out of your EV through coaching tips on how to drive more smoothly and efficiently so you can further extend the vehicle's driving range.

Through the Lexus Link+ app you can check the latest location of your vehicle. The location is retrieved based on the last geolocation data point received from your vehicle at the time you last switched off the ignition of your vehicle.

 

You can navigate to your car with a support of other map/navigation applications (such as, Apple Maps, Google Maps, etc.) or share location of your car via one of the installed messenger or email.

This feature displays the different statuses of your vehicle’s doors, windows, sunroof, boot, and lights, as well as the Smart Key being left inside the car.

 

You may receive a push notification up to 4 minutes after the ignition is turned off. This is to inform you if anything is out of the ordinary regarding the status of the car (the push notification function must be enabled in your smartphone settings and in-app notification settings). You may receive one or multiple of the following notifications:

 

  • Windows open (one or multiple windows are open)
  • Doors unlocked or opened (if any of the doors are unlocked or opened)
  • Sliding roof open (if the sliding roof is open)
  • Lights on (if head lamps or tail lamps are still on)
  • Rear seat reminder (if back door opening was not detected after engine off)

Based on your vehicle’s mileage data, we will display a timer (also called slider) in the Lexus Link+ app showing when your next maintenance is due. You will be able to check your service history and to book an appointment with your dealer. We recommend that you identify your preferred dealer through your Lexus Link+ Account.

 

You remain responsible for maintaining and servicing your vehicle at the required intervals. The fact that we provide this service does not release you from that responsibility.

The Lexus Link+ app may alert you on certain warning signals that were displayed in your vehicle. These warning signals mirror, but do not replace, the warning lights displayed in your vehicle’s dashboard / combi-meter. You as the driver are responsible to act on the warning lights in your vehicle at all time.

 

If you consent to it, these warning signals will be communicated to the Lexus network to provide you with support and to assist you if a repair is needed. Through the consent given to Lexus and Lexus Link+ app, you will be given the possibility to decide whether you would like to be contacted or not.

 

Please note that Lexus and the Lexus Network does not offer any guarantee as to contact you proactively in case of a Warning Light, as this service depends greatly on your region, availability and coverage. In case of a Warning alert, please always follow the instructions in the Owner Manual for specific guidance.

This feature uses advanced sensors that detect significant impacts. Toyota Motor Europe will be notified if a collision surpasses a predefined severity threshold.

 

In the event of an accident, key crash details may be shared with your local Lexus network, who may proactively reach out to offer support based on the severity and local policies.  The Lexus network (NMSCs or retailer) will use the contact information from your Lexus Link+ account and, if necessary, notify your designated emergency contacts indicated in the Lexus Link+ App. You and your contacts always have the choice to accept or decline assistance. 

 

Easily access a complete record of detected incidents within the app, including crash location and severity. You can also upload personal notes and photos for reference or sharing via email.

 

Please note that while we aim to enhance your safety, we cannot guarantee the availability or quality of emergency services. Neither Lexus nor the retailer are responsible for delays, errors, or failure to contact emergency service responders.

 

Additionally, if you deactivate the sharing of your geolocation data for your vehicle, we will be unable to locate it in the event of a crash.

 

Please be aware that the mandatory emergency call functionality will be activated in certain circumstances. 

 

Please note that your vehicle will automatically notify emergency services in the country where it is located if a crash occurs that triggers airbag deployment. 

 

This is regulated by the EU regulation on “eCall” (Regulation (EU) 2015/758 of the European Parliament and of the Council of 29 April 2015), as implemented into UK legislation by the European Union (Withdrawal) Act 2018, or any other regulation or similar instrument that amends, replaces, or prolongs such regulation, including any guidelines issued by the European Commission.

Depending on the connected car device your Lexus vehicle is equipped with, you will be able to remotely pre-heat or pre-cool your vehicle via the Lexus Link+ app. Based on your vehicle model, you may also be able to remotely set a desired temperature, start the defroster of your front or rear windshield, as well as set one or multiple schedule(s) for pre-heating or cooling of your car.

 

Prerequisites:

When using the Remote Control services, please ensure that:

 

  • The vehicle is fully immobilised, and you have checked the safety of the vehicle’s surroundings. Make sure there are no people or animals inside the vehicle.
  • Do not operate the system if the bonnet is open or when the vehicle is parked indoors without ventilation.
  • Use this service only when necessary. Please be respectful of the environment and minimise any excessive noise or air pollution.

 

Preconditions:

 

  • Doors locked
  • Hood closed
  • Windows closed
  • Key not detected inside
  • Automatic transmission (incl. Continuously Variable Transmission)
  • Push start-stop
  • Auto Air Conditioning
  • Start and stop system (automatically shuts down and restarts the internal combustion engine for example in a traffic jam or at red lights)

 

Disclaimers

If the vehicle is equipped with an after sales remote immobiliser the engine won't start therefore Remote Air conditioning will not work.

 

Idle: If the vehicle was idle for over 9 days the user might be required to do a push to start from inside the vehicle. The onboard system automatically goes to sleep to protect the 12V battery.

 

Remote climate will not start at temperatures below -10°C on Battery Electric Vehicles and some Plug-In Hybrids Vehicles

 

Remote climate on Plug-In Hybrid vehicles will not start if battery is less than 30% (safety measure)

 

Remote climate on Battery Electric Vehicles will not start if battery is below 20%  (safety measure)

 

Remote climate will run for 20 minutes in between one ignition OFF and ON cycle. Please, always respect the local and national laws, which could restrict the use of these services in your area (for example: some municipalities and natural parks).

This feature enables you to remotely lock or unlock your vehicle through the Lexus Link+ app with just a few clicks.

 

Please note that you will not be able to unlock or lock the car if:

 

  • Any of the doors are open
  • Physical Key & mobile phone (in case of Smart Digital Key activated) is inside the car
  • Car Alarm is set
  • Car was locked with key

 

In all of these cases, attempting to unlock the doors will fail and an error message will be shown.

 

When using the lock feature, please make sure no children, vulnerable people or pets are locked inside the car unattended. Any of these left inside of a hot vehicle may suffer heatstroke, dehydration or hypothermia, which could result in death or serious injury. 

 

Lexus will not be held liable for any material loss, damage or accidents while this vehicle is locked. The user assumes all risks and liability from locking this vehicle.

 

When using the unlock feature, please be aware that this could potentially lead to unauthorised access to this vehicle. Lexus will not be held liable for any material loss, damage or accidents while this vehicle is unlocked. The user assumes all risks and liability from unlocking this vehicle.

With hazard Lights feature you may have a simple way to spot your vehicle in a crowded car park. Use the hazard lights remotely to help you locate your vehicle. Hazard lights are activated for a duration of 60 seconds. After 60 seconds, you can initiate them again.

You may be able to remotely control some extended functionalities of your vehicle. You will be able to remotely control, the windows closing, the horn, the buzzer, the boot, and the headlights.

 

Please always respect the local and national laws, which could restrict the use of these services in your area (for example: some municipalities and natural parks).

Depending on the connected car device your electric vehicle or plug-in hybrid vehicle is equipped with, For your electric vehicle or plug-in hybrid vehicle, you may be able to access a detailed state of charge of your vehicle. With battery level in percentage, range of the battery alone or coupled with fuel and when AC is running or not. Also, the minimum battery level will be shown for running on battery alone for plug-in hybrid vehicles. In your app, the remaining range is shown in kilometres (km), but this may vary from what is displayed in the car. It's essential to always check the battery indication on your Lexus vehicle's instrument panel.

With HomeCharge solution you may be able to conveniently schedule the start and/or stop of your charge to, for instance, match the off-peak electricity price or when no other electronic devices are running simultaneously in your home. You will be able to set one single time that will repeat every day or select multiple times on different days.

Follow the latest status of your newly ordered car and be kept up to date about the delivery at your local Lexus retailer.

Voice Agent is an in-vehicle voice assistant activated by saying “Hey Lexus”

 

Voice agent (VA): Answers to commands referring to: Phone, Media (“Hey Lexus, Find the highest rated restaurant, turn on the radio…”) 

 

Voice Agent Vehicle Commands: Answers to vehicle-related commands (“Hey Lexus, open the window”)

*  Connected Services features, availability, and trial lengths may vary among models, grades, and countries. 

The availability of these features also depends on the connected car device your vehicle is equipped with. Please consult your local Lexus dealer for more information.